Privacy Policy
Updated: June 23rd, 2026

At Carlton The Mechanic LLC, your privacy is important. This Privacy Policy explains how information is collected, used, protected, and handled when you visit CarltonTheMechanic.com or use our services.

This Privacy Policy works together with our Terms of Service and Service Conditions .

1. INFORMATION WE COLLECT

Carlton The Mechanic LLC may collect information provided by customers when requesting services, using our website, or communicating with us.

• Name and contact information
• Email address and communication history
• Vehicle information needed to provide services
• Service requests, repair information, and appointment details
• Payment and billing information
• Photos, videos, and repair documentation
• Information submitted through website forms and tools

2. WEBSITE INFORMATION & ONLINE FEATURES

When using CarltonTheMechanic.com, information may be collected through website features including appointment booking, contact forms, customer requests, uploaded information, and the free V.I.N. Decoder tool.

V.I.N. Decoder information is provided as a convenience feature. Vehicle information received through third-party data sources may not always be complete or current.

3. HOW WE USE YOUR INFORMATION

Carlton The Mechanic LLC may use collected information to:

• Provide automotive services
• Schedule and manage appointments
• Create estimates, invoices, and repair records
• Process payments and communicate service updates
• Respond to customer questions and requests
• Maintain service history
• Improve website functionality and customer experience

4. REPAIR DOCUMENTATION

Carlton The Mechanic may collect and store photos, videos, diagnostic information, notes, and service records created before, during, or after repairs.

This information may be used for repair documentation, customer communication, warranty-related matters, quality control, and dispute resolution.

5. PAYMENT INFORMATION

Payments may be processed through third-party payment providers.

Carlton The Mechanic LLC does not intentionally store complete payment card information unless handled through approved payment processing services.

6. SHARING YOUR INFORMATION

Carlton The Mechanic LLC does not sell customer personal information.

Information may be shared only when necessary, including:

• With customer permission
• With service providers that support website or business operations
• To comply with legal obligations
• To protect rights, safety, or property

7. THIRD-PARTY SERVICES

CarltonTheMechanic.com may use third-party services for website functionality, scheduling, payments, communication, analytics, or other business operations.

These services may collect or process information according to their own privacy policies.

8. DATA SECURITY

Carlton The Mechanic LLC uses reasonable administrative, technical, and organizational measures to protect customer information.

However, no internet transmission or electronic storage method can be guaranteed completely secure.

9. YOUR PRIVACY CHOICES

Customers may request to access, update, or delete personal information by contacting Carlton The Mechanic LLC.

Requests may be limited by legal, accounting, or business record requirements.

10. COOKIES & TRACKING

CarltonTheMechanic.com may use cookies or similar technologies to improve website functionality, analyze usage, and provide a better customer experience.

Cookie settings may be managed through your browser settings.

11. CHILDREN'S PRIVACY

Carlton The Mechanic LLC services and website are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

12. CHANGES TO THIS PRIVACY POLICY

Carlton The Mechanic LLC may update this Privacy Policy as needed.

Updates will be posted on this page with a revised effective date.

13. CONTACT

Questions regarding this Privacy Policy may be directed to:

Carlton The Mechanic LLC
Email: legal@carltonthemechanic.com