Terms of Service Effective: July 6, 2025
Last Updated: October 18, 2026

Welcome to Carlton The Mechanic LLC, doing business as Carlton The Mechanic. These Terms of Service ("Terms") govern your access to and use of our Website, online scheduling platform, mobile automotive diagnostics, inspections, maintenance, repairs, customer communications, estimates, invoices, repair orders, payments, and all related Services provided by Carlton The Mechanic LLC.

These Terms establish the legal agreement between Carlton The Mechanic LLC and the Customer. They are intended to clearly define the rights, responsibilities, and expectations of both parties while promoting a professional, transparent, and consistent customer experience.

These Terms work together with our Service Conditions and Privacy Policy . Each document serves a distinct purpose. The Terms of Service govern the legal relationship, the Service Conditions explain how mobile Services are performed, and the Privacy Policy explains how customer information is collected, used, protected, and retained.

By scheduling an appointment, requesting Services, authorizing repairs, making payment, submitting information through CarltonTheMechanic.com, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service.

1. DEFINITIONS

Carlton The Mechanic LLC. The legal business entity providing mobile automotive diagnostics, inspections, maintenance, repairs, and related automotive Services under the trade name Carlton The Mechanic.

Carlton The Mechanic. The registered trade name under which Carlton The Mechanic LLC conducts business.

Customer. Any individual, business, organization, or other entity requesting, scheduling, authorizing, purchasing, paying for, or receiving Services.

Services. Mobile automotive diagnostics, inspections, maintenance, repairs, consultations, testing, evaluations, replacement services, and any other automotive-related work performed by Carlton The Mechanic LLC.

Vehicle. Any automobile, pickup truck, SUV, crossover, van, commercial vehicle, trailer, or other motor vehicle presented for inspection, diagnosis, maintenance, or repair.

Website. CarltonTheMechanic.com, including all webpages, online scheduling, payment functionality, customer forms, free vehicle information and community tools, customer communications, and any future online services or website features operated by Carlton The Mechanic LLC.

Agreement. Collectively, these Terms of Service, the Service Conditions, Privacy Policy, approved estimates, invoices, repair orders, documented approvals, electronic communications, and any other written agreements between Carlton The Mechanic LLC and the Customer.

2. WEBSITE & ONLINE SERVICES

CarltonTheMechanic.com provides information regarding available Services, online appointment scheduling, customer communications, educational automotive resources, secure payment processing, vehicle information tools, and other Website functionality that may be added, modified, suspended, or discontinued from time to time.

Customers agree to use the Website only for lawful purposes and to provide accurate, complete, and current information whenever scheduling appointments, requesting estimates, submitting forms, making payments, or communicating with Carlton The Mechanic LLC.

Carlton The Mechanic LLC reserves the right to modify, update, suspend, restrict, or discontinue any Website feature or online service at any time without prior notice.

3. PRIVACY POLICY

The collection, use, protection, retention, and disclosure of customer information are governed by our Privacy Policy . Customers are encouraged to review that document to understand how their personal and vehicle information is handled.

4. FREE VEHICLE INFORMATION & COMMUNITY TOOLS

Carlton The Mechanic LLC may provide complimentary online vehicle information and community tools, including the V.I.N. Decoder, Code Lookup, Recalls information, Car Seat Inspection Locator, and other informational resources made available through the Website.

These tools are provided for general informational and educational purposes. Information may originate from third-party databases, government sources, manufacturers, or other external data providers and may not reflect every manufacturer revision, production change, trim level, option package, aftermarket modification, previous repair, or other vehicle-specific variation.

Free Website tools are not a substitute for a physical vehicle inspection, manufacturer documentation, professional diagnosis, or appropriate repair procedures. Customers remain responsible for verifying vehicle information before authorizing repairs or purchasing replacement parts.

Carlton The Mechanic LLC does not guarantee the completeness, accuracy, availability, or suitability of information provided through free Website tools for any particular purpose.

5. MOBILE AUTOMOTIVE SERVICES

Carlton The Mechanic LLC provides professional mobile automotive diagnostics, inspections, maintenance, repairs, and related Services at the Customer's location or another mutually agreed service location.

Because Services are performed outside a traditional repair facility, certain repairs may not be appropriate for mobile service due to safety considerations, manufacturer procedures, specialized equipment requirements, environmental conditions, vehicle condition, or other practical limitations.

Carlton The Mechanic LLC reserves the right to postpone, decline, discontinue, or refer any requested Service whenever it cannot be safely, professionally, or reasonably completed as a mobile service.

Available Services may change over time based upon equipment, experience, supplier availability, manufacturer requirements, business operations, or applicable law.

6. SERVICE AUTHORIZATION

Customer authorization may be provided through online scheduling, accepted estimates, invoices, repair orders, electronic signatures, emails, SMS messages, Facebook Messenger messages, payment confirmations, documented verbal approval, or other written or electronic communications.

By providing authorization, the Customer authorizes Carlton The Mechanic LLC to perform the approved Services together with any reasonably necessary inspection, testing, diagnosis, verification, road-testing, or related procedures required to complete those Services.

If additional repairs or Services become necessary after inspection, reasonable efforts will be made to obtain Customer approval before performing additional work whenever reasonably practical.

Electronic approvals, online submissions, emails, text messages, Facebook Messenger messages, and digital communications shall have the same legal force and effect as written signatures where permitted by applicable law.

7. PRICING STRUCTURE

Parts Included Service. The quoted price includes labor together with the replacement parts, fluids, and materials identified in the service description or the approved estimate, unless otherwise stated. Vehicles requiring additional quantities, specialty, dealer-only, heavy-duty, or performance parts or materials beyond that description may require a revised quote before work proceeds.

Labor Only Service. The Customer supplies all required replacement parts, fluids, seals, gaskets, hardware, and other necessary materials unless otherwise agreed in writing.

Diagnostic Service. Diagnostic pricing covers professional inspection, testing, scan-tool analysis, technical research, evaluation, and diagnostic procedures performed to identify the most probable cause of a reported concern.

Service Options. Certain Services may be offered as Standard (scheduled in advance), Same-Day, or Emergency Roadside options. Pricing differs by option. Standard appointments may require advance scheduling so replacement parts can be ordered. Standard Parts Included appointments are scheduled from the next day up to 14 days in advance, depending on the parts required and available delivery times. Same-Day and Emergency Roadside options are offered only when scheduling, parts availability, location, and mobile-service suitability allow.

The displayed service price is the complete scheduled service price unless the approved scope changes or vehicle-specific conditions require a new quote. Services are billed at a single lump-sum price for parts and labor, and no sales tax is charged or collected on the service price at checkout.

Published prices may change at any time. The price displayed and paid at the time of booking applies to that appointment, subject to the scope and correction provisions of these Terms.

Estimates are prepared using the information reasonably available at the time they are created. Final pricing may change if hidden damage, additional failures, corrosion, seized components, aftermarket modifications, incorrect vehicle information, previous repairs, or other unforeseen conditions are discovered during the Service.

Whenever reasonably practical, Customer approval will be obtained before performing additional work that materially changes the original estimate.

8. PAYMENT TERMS

Unless Carlton The Mechanic LLC expressly agrees otherwise in writing, payment is required during online scheduling in order to request an appointment.

Payments are securely processed through PayPal and may be made using PayPal, eligible debit and credit cards, Apple Pay, or Google Pay. PayPal Buy Now, Pay Later may be available to eligible customers at checkout; PayPal determines eligibility and terms.

The service price displayed during scheduling is the complete scheduled service price unless the approved scope changes or vehicle-specific conditions require a new quote. No separate payment processing fee is added to the displayed service price.

Submitting payment reserves the requested appointment for review but does not, by itself, guarantee acceptance of the appointment. All appointments remain subject to scheduling availability, service area, vehicle suitability, parts availability, operational requirements, and final approval by Carlton The Mechanic LLC.

Appointments are considered confirmed only after any required payment has been successfully processed and the appointment has been accepted by Carlton The Mechanic LLC.

Carlton The Mechanic LLC reserves the right to decline, reschedule, or cancel appointment requests due to scheduling conflicts, unsafe conditions, inaccurate booking information, suspected fraud, unavailability of required parts, operational limitations, or other legitimate business reasons. If Carlton The Mechanic LLC declines an appointment before Services begin, any eligible refund will be processed in accordance with these Terms of Service and applicable law.

Customers remain responsible for all unpaid balances, declined transactions, returned payments, chargebacks, payment reversals, and any other amounts owed for authorized Services. Carlton The Mechanic LLC may require all outstanding balances to be satisfied before accepting future appointments.

9. APPOINTMENTS & ARRIVAL TIMES

Normal service hours are 11:30 AM–7:30 PM, 7 days per week, 365 days per year.

Scheduled appointment times represent estimated arrival windows rather than guaranteed arrival times. Carlton The Mechanic LLC makes reasonable efforts to arrive within the scheduled window; however, delays may occur because of traffic, weather, emergency repairs, extended diagnostics, supplier delays, road conditions, parts availability, or other circumstances beyond reasonable control.

Reasonable scheduling delays do not constitute a breach of this Agreement and do not automatically entitle the Customer to a refund, credit, discount, or cancellation. If a significant delay is anticipated, Carlton The Mechanic LLC will make reasonable efforts to notify the Customer and, when practical, coordinate an updated arrival window.

Emergency roadside requests may be received through Facebook Messenger outside normal service hours. Such a request is not treated as an ordinary appointment. Emergency acceptance is manual and depends on safety, location, parts availability, travel, and mobile-service suitability.

Operational expectations regarding customer availability, worksite preparation, weather conditions, and mobile service procedures are described in the Service Conditions .

10. CANCELLATION & REFUND POLICY

Customers may request to cancel or reschedule an appointment before dispatch or before Services begin. Requests will be reviewed in accordance with these Terms of Service, the Service Conditions, and applicable law.

Once travel to the service location has begun, diagnostic procedures have started, labor has been performed, or approved replacement parts have been purchased specifically for the Customer's repair, the applicable charges become earned and may not be refundable.

If the Customer cancels after travel to the service location has begun, or if upon arrival the Vehicle is unavailable, inaccessible, unsafe to service, or materially different from the information provided at booking, Carlton The Mechanic LLC may retain a trip charge of $49 or the amount paid for the appointment, whichever is less. Any remaining balance eligible for refund will be handled under this Section.

Refund consideration may apply when:

• No travel, diagnostics, labor, or approved work has begun.
• Carlton The Mechanic LLC determines the approved Service cannot be safely or professionally completed.
• Carlton The Mechanic LLC declines the appointment before Services begin.
• A refund is otherwise required by applicable law.

Charges that are generally non-refundable include:

• Completed Diagnostic Services.
• The trip charge described in this Section, once travel has begun.
• Labor already performed.
• Approved special-order or non-returnable parts.
• Amounts already processed through the payment processor, except where a refund is required or otherwise approved under these Terms.

If Carlton The Mechanic LLC must postpone or cancel an appointment due to unsafe conditions, severe weather, emergencies, supplier delays, or other circumstances beyond reasonable control, reasonable efforts will be made to reschedule the appointment or provide any refund required by applicable law.

11. VEHICLE OWNERSHIP & AUTHORIZATION

The Customer represents that they are the legal owner of the Vehicle or have obtained sufficient authorization from the legal owner to request, approve, and pay for Services.

Carlton The Mechanic LLC may rely upon the Customer's representations of ownership or authority and is not responsible for ownership disputes, lienholder disputes, or authorization issues that arise after Services have been approved.

12. CUSTOMER RESPONSIBILITIES

The Customer agrees to provide accurate, complete, and current information regarding the Vehicle and requested Services, including, when known:

• Year, make, model, trim level, and engine.
• Vehicle Identification Number (VIN).
• Current mileage.
• Reported symptoms, warning messages, and dashboard indicators.
• Previous repairs or aftermarket modifications.
• Known safety concerns, collision damage, or existing mechanical issues.

Providing incomplete or inaccurate information may affect diagnostic accuracy, repair procedures, parts selection, labor time, scheduling, and final pricing.

The Customer represents that they have the right and any required permission from the property owner, landlord, homeowners association, property manager, or employer for mobile automotive Services to be performed at the service location. The Customer is responsible for any fines, fees, towing, or claims arising from property, parking, or association rules at the service location.

Customers are also responsible for providing safe and reasonable access to the Vehicle in accordance with the Service Conditions .

13. DIAGNOSTIC SERVICES

Diagnostic Services are performed using professional judgment, available testing procedures, manufacturer information when available, diagnostic equipment, and generally accepted automotive repair practices to identify the most probable cause of a reported concern.

Carlton The Mechanic LLC follows a diagnostic process that may include inspection, testing, verification, approved repair, post-repair verification, and documentation as appropriate to the Service.

Diagnostic trouble codes and scan-tool results do not automatically prove that a particular component has failed. Additional testing may be necessary to establish the actual cause of a concern.

Some vehicle failures cannot be confirmed without additional testing, extended vehicle operation, partial disassembly, or subsequent repairs. Different mechanical or electrical failures may produce similar symptoms, and additional issues may become apparent only after the original concern has been corrected.

A completed diagnosis represents professional findings based upon the information reasonably available during the appointment. It does not guarantee that every existing, hidden, intermittent, or future concern has been identified.

Diagnostic recommendations are intended to assist the Customer in making informed repair decisions. Unless specifically included within an approved Repair Order, additional recommended repairs or maintenance are not part of the original scope of work and require separate Customer authorization before they will be performed.

Diagnostic Services are billed as a separate Service. Diagnostic charges are not credited toward the cost of any repair.

14. CUSTOMER-SUPPLIED PARTS

Customers may provide their own replacement parts unless Carlton The Mechanic LLC declines to install them based upon safety concerns, quality concerns, compatibility issues, manufacturer requirements, professional judgment, or other legitimate business reasons.

The Customer is responsible for ensuring that all customer-supplied parts, fluids, gaskets, seals, hardware, programming requirements, and related materials are correct for the Vehicle before the scheduled appointment.

Carlton The Mechanic LLC does not warrant, guarantee, or assume responsibility for customer-supplied parts, including defects, manufacturing issues, shipping damage, incorrect applications, incomplete kits, compatibility problems, premature failure, or parts that fail to meet manufacturer specifications.

If customer-supplied parts are determined to be incorrect, damaged, defective, incomplete, or otherwise unsuitable for installation, additional labor, diagnostic time, scheduling changes, a return trip, or replacement parts may be required. Such additional work and any return trip are not included in the Labor Only price and will be quoted and charged separately, subject to Customer approval before proceeding whenever reasonably practical. If the appointment cannot proceed because of customer-supplied parts, the trip charge described in Section 10 may apply.

Carlton The Mechanic LLC is not responsible for damage, failure, or additional repairs resulting from defects in customer-supplied parts, and no warranty applies to labor performed to install parts that prove defective, incorrect, or incompatible.

15. PREVIOUS REPAIRS PERFORMED BY OTHERS

Vehicles previously repaired, diagnosed, maintained, modified, or inspected by another repair facility, dealership, mobile mechanic, technician, or individual may require additional inspection, testing, diagnosis, disassembly, verification, or corrective procedures before the reported concern can be accurately identified or repaired.

Carlton The Mechanic LLC is not responsible for the quality, accuracy, workmanship, diagnosis, installation, programming, calibration, adjustment, or repair procedures previously performed by others. Previously installed parts, including new, remanufactured, rebuilt, aftermarket, or OEM components, may be defective, incorrectly installed, incompatible, incomplete, damaged, improperly programmed, or otherwise contribute to the reported concern.

As part of the diagnostic process, Carlton The Mechanic LLC reserves the right to inspect, test, verify, or recommend re-evaluation of previously repaired components before recommending or performing additional repairs. Any deficiencies, failures, or concerns identified with previous repairs will be documented in the Repair Order.

Any additional testing, diagnostic procedures, corrective work, or repairs determined to be necessary as a result of previous repairs performed by others are outside the original scope of work and require separate Customer authorization before they will be performed.

16. PARTS PROVIDED BY CARLTON THE MECHANIC LLC

When Carlton The Mechanic LLC supplies replacement parts, selection is based upon available manufacturer information, supplier catalogs, VIN information, vehicle specifications, and professional judgment at the time the parts are ordered.

Parts Included Services use identified NEW quality replacement parts and materials unless otherwise expressly agreed in writing.

Vehicle production changes, aftermarket modifications, undocumented repairs, inaccurate vehicle information, discontinued components, supplier catalog errors, or manufacturer revisions may affect parts compatibility.

If replacement parts require exchange, return, reordering, additional verification, or supplier assistance due to circumstances outside the reasonable control of Carlton The Mechanic LLC, the appointment may be delayed or rescheduled. Reasonable efforts will be made to keep the Customer informed throughout the process.

Unless Carlton The Mechanic LLC expressly provides a separate written warranty, any applicable warranty covering replacement parts is provided solely by the manufacturer or supplier in accordance with that manufacturer's warranty terms.

17. RESTRICTED SERVICES

Carlton The Mechanic LLC will not knowingly perform repairs, modifications, programming, or other Services that are believed to be illegal, unsafe, fraudulent, or intended to interfere with lawful ownership rights.

Examples include, but are not limited to:

• Removing or bypassing finance company or lender-installed tracking devices.
• Disabling repossession or vehicle recovery systems.
• Tampering with factory or aftermarket security systems for unlawful purposes.
• Illegal emissions modifications where prohibited by applicable law.
• Altering odometers or vehicle identification information.
• Any Service reasonably believed to facilitate unlawful activity.

Carlton The Mechanic LLC also does not provide services outside its established mobile-service scope, including engine swaps or replacements, internal engine repairs or replacements, transmission replacement or installation, internal transmission repairs or replacements, timing-chain replacement, precision wheel alignments, service on high-voltage electric or hybrid drive systems, or heavy-duty commercial diesel repairs.

Carlton The Mechanic LLC reserves the right to refuse, discontinue, or terminate any requested Service whenever safety, legality, professional standards, ethical considerations, mobile-service limitations, or sound business judgment require doing so.

18. ASSUMPTION OF RISK

Automotive diagnosis and repair involve inherent risks. Vehicle age, mileage, corrosion, rust, hidden damage, previous repairs, aftermarket modifications, normal wear, and unknown mechanical or electrical conditions may affect diagnostic procedures, repair methods, labor time, parts compatibility, and repair outcomes.

The Customer understands and accepts that additional problems unrelated to the original concern may become apparent during inspection, diagnosis, disassembly, repair, testing, or normal vehicle operation.

Carlton The Mechanic LLC will make reasonable efforts to explain significant newly discovered conditions and obtain Customer approval before performing additional repairs whenever reasonably practical.

19. AUTHORIZATION TO OPERATE THE VEHICLE

The Customer authorizes Carlton The Mechanic LLC to start, move, position, inspect, scan, road test, test drive, and otherwise operate the Vehicle as reasonably necessary to diagnose reported concerns, perform approved Services, verify repairs, confirm proper operation, or ensure safe completion of the Repair Order.

Reasonable vehicle operation performed in connection with approved Services shall not be considered unauthorized use of the Vehicle.

Operational procedures relating to test drives, worksite safety, and mobile service execution are further described in the Service Conditions .

20. INSPECTION, PHOTOGRAPHS & DOCUMENTATION

The Customer authorizes Carlton The Mechanic LLC to create and maintain photographs, videos, diagnostic scan reports, measurements, inspection notes, estimates, invoices, repair orders, service records, and other documentation before, during, and after Services are performed.

This documentation may be used for repair records, customer communication, quality assurance, future service history, manufacturer or supplier warranty administration, insurance matters, legal compliance, employee training, dispute resolution, fraud prevention, and protection of both the Customer and Carlton The Mechanic LLC.

Unless otherwise required by applicable law, repair documentation created by Carlton The Mechanic LLC remains the property of Carlton The Mechanic LLC.

The collection, storage, protection, retention, and disclosure of customer information, photographs, diagnostic records, and other service documentation are governed by our Privacy Policy .

21. SERVICE CONDITIONS

Operational procedures, customer preparation requirements, worksite expectations, scheduling procedures, weather limitations, mobile service requirements, safety practices, and other operational matters are governed by the Service Conditions .

The Service Conditions are intended to complement these Terms of Service by explaining how Services are performed in a mobile environment. If a conflict exists between the Service Conditions and these Terms of Service, these Terms shall control unless otherwise required by applicable law.

Mobile Services may be delayed, interrupted, postponed, or rescheduled because of heavy rain, lightning, high winds, snow or ice, flooding, extreme heat or cold, limited visibility, or other unsafe conditions.

Waste fluids and replaced parts removed during Services are contained and handled in accordance with applicable environmental regulations. Carlton The Mechanic LLC is not responsible for pre-existing leaks, stains, or fluid spots at the service location.

Some repairs require equipment or conditions that cannot reasonably be provided in a mobile environment. When necessary, Carlton The Mechanic LLC may recommend an appropriately equipped repair facility.

22. INTELLECTUAL PROPERTY

All content created, published, or provided by Carlton The Mechanic LLC, including but not limited to logos, trademarks, branding, website content, text, graphics, photographs, videos, repair reports, diagnostic documentation, inspection reports, estimates, invoices, repair orders, software, and other original materials, is the exclusive property of Carlton The Mechanic LLC unless otherwise stated.

No material may be copied, reproduced, modified, distributed, republished, transmitted, displayed, sold, licensed, or otherwise used without prior written permission from Carlton The Mechanic LLC except as permitted by applicable law.

23. WORKMANSHIP & NO WARRANTY

Carlton The Mechanic LLC performs Services using professional care, commercially reasonable workmanship, and generally accepted automotive repair practices based upon the information reasonably available at the time Services are performed.

Automotive vehicles contain thousands of interconnected mechanical, electrical, hydraulic, electronic, and computerized components that naturally wear over time. Repairing one component does not guarantee the condition, reliability, performance, or future operation of any other component or system.

Unless Carlton The Mechanic LLC expressly provides a separate written warranty signed by an authorized representative, all Services are provided AS IS and AS AVAILABLE to the maximum extent permitted by applicable law.

Except where prohibited by law or expressly stated in a separate written agreement, Carlton The Mechanic LLC does not warrant or guarantee:

• That every existing or intermittent concern has been identified.
• That future mechanical or electrical failures will not occur.
• That repaired components will not experience future wear or failure.
• That emissions testing, inspections, or regulatory requirements will be passed.
• That manufacturer recalls, software updates, or design revisions have been completed.
• That customer-supplied parts will perform properly or remain free from defects.

Any warranty applicable to replacement parts supplied by Carlton The Mechanic LLC is provided solely by the manufacturer or supplier under its own warranty policies unless Carlton The Mechanic LLC expressly provides a separate written warranty.

24. COMPLETED SERVICE ACCEPTANCE

Customers are encouraged to inspect completed Services as soon as reasonably practical following completion of the appointment.

Questions or concerns regarding completed Services should be communicated to Carlton The Mechanic LLC promptly so the matter may be reviewed in good faith. Prompt communication often allows concerns to be addressed more efficiently and accurately.

Completion of an approved Repair Order confirms only that the approved scope of work has been performed. It does not constitute confirmation that every existing vehicle concern has been corrected, identified, or eliminated unless specifically stated in writing.

Recommendations for future maintenance, additional repairs, or observed vehicle conditions are provided to assist Customers in planning future vehicle care and are not included within the completed Repair Order unless separately approved.

25. NON-PAYMENT

The Customer remains financially responsible for all authorized diagnostic Services, labor, trip charges, approved replacement parts, applicable taxes, if any, and any other earned charges associated with the requested Services.

Carlton The Mechanic LLC reserves the right to suspend future Services, decline future appointment requests, pursue lawful collection remedies, or otherwise enforce its payment rights following declined payments, returned payments, unpaid invoices, chargebacks, or other outstanding balances.

Failure or refusal to pay for authorized Services does not invalidate the Customer's financial obligations under these Terms of Service.

26. CHARGEBACK POLICY

The Customer agrees to contact Carlton The Mechanic LLC before initiating a chargeback, payment dispute, bank reversal, or other payment investigation relating to authorized Services.

Most billing questions and service concerns can be resolved through direct communication. Carlton The Mechanic LLC will make reasonable efforts to review invoices, Repair Orders, diagnostic documentation, photographs, payment records, and other relevant information before a formal payment dispute becomes necessary.

Initiating a chargeback or payment reversal for Services that were properly authorized and performed may result in suspension of future Services, collection efforts, recovery of unpaid balances, administrative costs, and any other remedies available under applicable law.

27. COLLECTION COSTS

To the fullest extent permitted by applicable law, the Customer agrees to reimburse Carlton The Mechanic LLC for reasonable costs incurred while collecting unpaid balances arising from this Agreement.

Recoverable costs may include, where permitted by law, collection agency fees, filing fees, court costs, reasonable attorney's fees, allowable interest, and other reasonable expenses directly related to enforcing payment obligations.

28. ELECTRONIC COMMUNICATIONS

By communicating electronically with Carlton The Mechanic LLC, the Customer consents to receive estimates, invoices, Repair Orders, appointment confirmations, approvals, receipts, diagnostic findings, repair recommendations, service updates, scheduling information, payment notifications, and other business communications electronically.

Electronic records, including emails, SMS messages, Facebook Messenger messages, online scheduling records, Website submissions, electronic signatures, digital approvals, and payment confirmations shall have the same legal effect as written communications where permitted by applicable law.

Customers are responsible for providing current contact information and promptly notifying Carlton The Mechanic LLC of any changes to their email address or telephone number that may affect business communications.

29. SMS TEXT MESSAGING

By providing a mobile telephone number, the Customer consents to receive service-related SMS text messages from Carlton The Mechanic LLC.

These communications may include appointment confirmations, scheduling updates, estimated arrival notifications, repair recommendations, diagnostic findings, repair status updates, invoices, payment confirmations, receipts, follow-up communications, and other messages directly related to requested Services.

Message and data rates may apply according to the Customer's wireless service provider.

Customers may opt out of text messages at any time by replying STOP, where supported, or by notifying Carlton The Mechanic LLC. Opting out of service-related communications may limit the ability to receive important information regarding scheduled appointments or authorized Services.

30. INDEMNIFICATION

To the fullest extent permitted by applicable law, the Customer agrees to defend, indemnify, and hold harmless Carlton The Mechanic LLC, its owner, employees, contractors, representatives, successors, and assigns from claims, damages, liabilities, losses, judgments, expenses, and reasonable costs arising from or related to:

• The Customer's breach of these Terms of Service.
• False, incomplete, or inaccurate information provided by the Customer.
• Unauthorized repair requests or misrepresentation of authority.
• The Customer's misuse of Services.
• Customer-supplied parts, materials, or equipment.
• The Customer's lack of authority or permission to have Services performed at the service location.
• Violations of applicable law by the Customer.
• Claims arising from conditions outside the reasonable control of Carlton The Mechanic LLC.

Nothing in this Section shall be interpreted to require indemnification where prohibited by applicable law.

31. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, the total liability of Carlton The Mechanic LLC arising out of or relating to any Service, appointment, Repair Order, estimate, invoice, diagnostic procedure, Website use, or other transaction shall not exceed the total amount actually paid by the Customer for the specific Service giving rise to the claim.

To the maximum extent permitted by law, Carlton The Mechanic LLC shall not be liable for indirect, incidental, consequential, special, exemplary, punitive, or similar damages, including but not limited to:

• Loss of vehicle use.
• Rental vehicle expenses.
• Towing charges.
• Storage fees.
• Lost income or wages.
• Lost profits or business opportunities.
• Loss of business reputation.
• Diminished vehicle value.
• Loss of data.
• Any damages arising from vehicle downtime.

Nothing contained within these Terms of Service is intended to exclude or limit liability where such limitation is prohibited by applicable law.

32. TERMINATION OF SERVICES

Carlton The Mechanic LLC reserves the right to refuse, postpone, suspend, discontinue, or terminate Services whenever reasonably necessary to protect the safety of any person, comply with applicable law, prevent fraud, respond to abusive or threatening conduct, address non-payment, or when requested Services cannot be safely or professionally completed.

If Services are terminated after authorized work has begun, the Customer remains responsible for all earned diagnostic charges, labor, trip charges, approved replacement parts, and other applicable charges incurred before termination.

33. CORRECTIONS

Carlton The Mechanic LLC reserves the right to correct typographical, clerical, pricing, technical, Website, catalog, or administrative errors at any time.

If a correction materially affects the approved scope of work, estimated pricing, or Services requested, reasonable efforts will be made to obtain Customer approval before continuing whenever reasonably practical.

If a published price is found to be incorrect after an appointment has been booked, the Customer may choose to proceed at the corrected price or cancel for a full refund of the amount paid for that appointment, provided no travel or work has begun.

34. ENTIRE AGREEMENT

These Terms of Service, together with the Service Conditions , Privacy Policy , approved estimates, invoices, Repair Orders, documented approvals, electronic communications, and other written agreements relating to the requested Services constitute the complete and exclusive agreement between Carlton The Mechanic LLC and the Customer concerning the subject matter addressed herein.

These documents are intended to complement one another. Each document governs its own subject matter while collectively forming a unified agreement between Carlton The Mechanic LLC and the Customer.

35. SEVERABILITY

If any provision of these Terms of Service is determined by a court or tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by applicable law.

36. GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Oklahoma, without regard to its conflict of law principles.

37. DISPUTE RESOLUTION

The parties agree to first make a good-faith effort to resolve any dispute, claim, or controversy arising out of or relating to these Terms of Service through direct communication.

If a dispute cannot be resolved informally, it shall be resolved through binding arbitration in the State of Oklahoma unless another dispute resolution procedure is required by applicable law or both parties agree in writing to an alternative method of resolution. Either party may instead bring an individual claim in small claims court in Oklahoma County, Oklahoma, if the claim qualifies.

To the extent permitted by applicable law, claims may be brought only on an individual basis and not as a plaintiff or class member in any class, collective, or representative proceeding.

Each party shall remain responsible for its own attorney's fees and costs unless otherwise awarded by the arbitrator or otherwise required by applicable law.

38. CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to: