Terms of Service
Effective: July 6, 2025
Last Updated: July 4, 2026
Welcome to Carlton The Mechanic LLC, doing business as Carlton The Mechanic. These Terms of Service ("Terms") govern your access to and use of our Website, online scheduling platform, mobile automotive diagnostics, inspections, maintenance, repairs, customer communications, estimates, invoices, repair orders, payments, and all related Services provided by Carlton The Mechanic LLC.
These Terms establish the legal agreement between Carlton The Mechanic LLC and the Customer. They are intended to clearly define the rights, responsibilities, and expectations of both parties while promoting a professional, transparent, and consistent customer experience.
These Terms work together with our Service Conditions and Privacy Policy. Each document serves a distinct purpose. The Terms of Service govern the legal relationship, the Service Conditions explain how mobile Services are performed, and the Privacy Policy explains how customer information is collected, used, protected, and retained.
By scheduling an appointment, requesting Services, authorizing repairs, making payment, submitting information through CarltonTheMechanic.com, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service.
1. DEFINITIONS
Carlton The Mechanic LLC. The legal business entity providing mobile automotive diagnostics, inspections, maintenance, repairs, and related automotive Services under the trade name Carlton The Mechanic.
Carlton The Mechanic. The registered trade name under which Carlton The Mechanic LLC conducts business.
Customer. Any individual, business, organization, or other entity requesting, scheduling, authorizing, purchasing, paying for, or receiving Services.
Services. Mobile automotive diagnostics, inspections, maintenance, repairs, consultations, testing, evaluations, replacement services, and any other automotive-related work performed by Carlton The Mechanic LLC.
Vehicle. Any automobile, pickup truck, SUV, crossover, van, commercial vehicle, trailer, or other motor vehicle presented for inspection, diagnosis, maintenance, or repair.
Website. CarltonTheMechanic.com, including all webpages, online scheduling, payment functionality, customer forms, the free VIN Decoder, customer communications, and any future online services or website features operated by Carlton The Mechanic LLC.
Agreement. Collectively, these Terms of Service, the Service Conditions, Privacy Policy, approved estimates, invoices, repair orders, documented approvals, electronic communications, and any other written agreements between Carlton The Mechanic LLC and the Customer.
2. WEBSITE & ONLINE SERVICES
CarltonTheMechanic.com provides information regarding available Services, online appointment scheduling, customer communications, educational automotive resources, secure payment processing, the free VIN Decoder, and other Website functionality that may be added, modified, suspended, or discontinued from time to time.
Customers agree to use the Website only for lawful purposes and to provide accurate, complete, and current information whenever scheduling appointments, requesting estimates, submitting forms, making payments, or communicating with Carlton The Mechanic LLC.
Carlton The Mechanic LLC reserves the right to modify, update, suspend, restrict, or discontinue any Website feature or online service at any time without prior notice.
3. PRIVACY POLICY
The collection, use, protection, retention, and disclosure of customer information are governed by our Privacy Policy. Customers are encouraged to review that document to understand how their personal and vehicle information is handled.
4. FREE VIN DECODER
The complimentary VIN Decoder is provided solely as an informational resource to assist customers in identifying vehicle information.
VIN Decoder information may originate from third-party databases and may not reflect every manufacturer revision, production change, trim level, option package, aftermarket modification, previous repair, or other vehicle-specific variation.
The VIN Decoder is not a substitute for a physical inspection, manufacturer documentation, or professional diagnosis. Customers remain responsible for verifying vehicle information before authorizing repairs or purchasing replacement parts.
Carlton The Mechanic LLC does not guarantee the completeness, accuracy, availability, or suitability of VIN Decoder results for any particular purpose.
5. MOBILE AUTOMOTIVE SERVICES
Carlton The Mechanic LLC provides professional mobile automotive diagnostics, inspections, maintenance, repairs, and related Services at the Customer's location or another mutually agreed service location.
Because Services are performed outside a traditional repair facility, certain repairs may not be appropriate for mobile service due to safety considerations, manufacturer procedures, specialized equipment requirements, environmental conditions, vehicle condition, or other practical limitations.
Carlton The Mechanic LLC reserves the right to postpone, decline, discontinue, or refer any requested Service whenever it cannot be safely, professionally, or reasonably completed as a mobile service.
Available Services may change over time based upon equipment, experience, supplier availability, manufacturer requirements, business operations, or applicable law.
6. SERVICE AUTHORIZATION
Customer authorization may be provided through online scheduling, accepted estimates, invoices, repair orders, electronic signatures, emails, SMS messages, payment confirmations, documented verbal approval, or other written or electronic communications.
By providing authorization, the Customer authorizes Carlton The Mechanic LLC to perform the approved Services together with any reasonably necessary inspection, testing, diagnosis, verification, road-testing, or related procedures required to complete those Services.
If additional repairs or Services become necessary after inspection, reasonable efforts will be made to obtain Customer approval before performing additional work whenever reasonably practical.
Electronic approvals, online submissions, emails, text messages, and digital communications shall have the same legal force and effect as written signatures where permitted by applicable law.
7. PRICING STRUCTURE
- Parts Included Service. The quoted price generally includes labor together with the replacement parts specifically identified in the estimate unless otherwise stated.
- Labor Only Service. The Customer supplies all required replacement parts, fluids, seals, gaskets, hardware, and other necessary materials unless otherwise agreed in writing.
- Diagnostic Service. Diagnostic pricing covers professional inspection, testing, scan tool analysis, technical research, evaluation, and diagnostic procedures performed to identify the most probable cause of a reported concern.
Estimates are prepared using the information reasonably available at the time they are created. Final pricing may change if hidden damage, additional failures, corrosion, seized components, aftermarket modifications, incorrect vehicle information, previous repairs, or other unforeseen conditions are discovered during the Service.
Whenever reasonably practical, Customer approval will be obtained before performing additional work that materially changes the original estimate.
8. PAYMENT TERMS
Unless Carlton The Mechanic LLC expressly agrees otherwise in writing, payment is required during online scheduling in order to request an appointment.
Submitting payment reserves the requested appointment for review but does not, by itself, guarantee acceptance of the appointment. All appointments remain subject to scheduling availability, service area, vehicle suitability, parts availability, operational requirements, and final approval by Carlton The Mechanic LLC.
Appointments are considered confirmed only after any required payment has been successfully processed and the appointment has been accepted by Carlton The Mechanic LLC.
Carlton The Mechanic LLC reserves the right to decline, reschedule, or cancel appointment requests due to scheduling conflicts, unsafe conditions, inaccurate booking information, suspected fraud, unavailability of required parts, operational limitations, or other legitimate business reasons. If Carlton The Mechanic LLC declines an appointment before Services begin, any eligible refund will be processed in accordance with these Terms of Service and applicable law.
A 5% electronic payment processing fee applies whenever electronic payment services are used unless otherwise stated. Processing fees are separate from Service pricing and generally become non-refundable once the payment processor has completed the transaction.
Customers remain responsible for all unpaid balances, declined transactions, returned payments, chargebacks, payment reversals, and any other amounts owed for authorized Services. Carlton The Mechanic LLC may require all outstanding balances to be satisfied before accepting future appointments.
9. APPOINTMENTS & ARRIVAL TIMES
Scheduled appointment times represent estimated arrival windows rather than guaranteed arrival times. Carlton The Mechanic LLC makes reasonable efforts to arrive within the scheduled window; however, delays may occur because of traffic, weather, emergency repairs, extended diagnostics, supplier delays, road conditions, parts availability, or other circumstances beyond reasonable control.
Reasonable scheduling delays do not constitute a breach of this Agreement and do not automatically entitle the Customer to a refund, credit, discount, or cancellation. If a significant delay is anticipated, Carlton The Mechanic LLC will make reasonable efforts to notify the Customer and, when practical, coordinate an updated arrival window.
Operational expectations regarding customer availability, worksite preparation, weather conditions, and mobile service procedures are described in the Service Conditions.
10. CANCELLATION & REFUND POLICY
Customers may request to cancel or reschedule an appointment before dispatch or before Services begin. Requests will be reviewed in accordance with these Terms of Service, the Service Conditions, and applicable law.
Once travel to the service location has begun, diagnostic procedures have started, labor has been performed, or approved replacement parts have been purchased specifically for the Customer's repair, the applicable charges become earned and may not be refundable.
Refund consideration may apply when:
- No travel, diagnostics, labor, or approved work has begun.
- Carlton The Mechanic LLC determines the approved Service cannot be safely or professionally completed.
- Carlton The Mechanic LLC declines the appointment before Services begin.
- A refund is otherwise required by applicable law.
Charges that are generally non-refundable include:
- Completed Diagnostic Services.
- Dispatch and travel charges.
- Labor already performed.
- Approved special-order or non-returnable parts.
- Electronic payment processing fees after payment has been processed.
If Carlton The Mechanic LLC must postpone or cancel an appointment due to unsafe conditions, severe weather, emergencies, supplier delays, or other circumstances beyond reasonable control, reasonable efforts will be made to reschedule the appointment or provide any refund required by applicable law.
11. VEHICLE OWNERSHIP & AUTHORIZATION
The Customer represents that they are the legal owner of the Vehicle or have obtained sufficient authorization from the legal owner to request, approve, and pay for Services.
Carlton The Mechanic LLC may rely upon the Customer's representations of ownership or authority and is not responsible for ownership disputes, lienholder disputes, or authorization issues that arise after Services have been approved.
12. CUSTOMER RESPONSIBILITIES
The Customer agrees to provide accurate, complete, and current information regarding the Vehicle and requested Services, including, when known:
- Year, make, model, trim level, and engine.
- Vehicle Identification Number (VIN).
- Current mileage.
- Reported symptoms, warning messages, and dashboard indicators.
- Previous repairs or aftermarket modifications.
- Known safety concerns, collision damage, or existing mechanical issues.
Providing incomplete or inaccurate information may affect diagnostic accuracy, repair procedures, parts selection, labor time, scheduling, and final pricing.
Customers are also responsible for providing safe and reasonable access to the Vehicle in accordance with the Service Conditions.
13. DIAGNOSTIC SERVICES
Diagnostic Services are performed using professional judgment, available testing procedures, manufacturer information when available, diagnostic equipment, and generally accepted automotive repair practices to identify the most probable cause of a reported concern.
Some vehicle failures cannot be confirmed without additional testing, extended vehicle operation, partial disassembly, or subsequent repairs. Different mechanical or electrical failures may produce similar symptoms, and additional issues may become apparent only after the original concern has been corrected.
A completed diagnosis represents professional findings based upon the information reasonably available during the appointment. It does not guarantee that every existing, hidden, intermittent, or future concern has been identified.
Diagnostic recommendations are intended to assist the Customer in making informed repair decisions. Unless specifically included within an approved Repair Order, additional recommended repairs or maintenance are not part of the original scope of work and require separate Customer authorization before they will be performed.
14. CUSTOMER-SUPPLIED PARTS
Customers may provide their own replacement parts unless Carlton The Mechanic LLC declines to install them based upon safety concerns, quality concerns, compatibility issues, manufacturer requirements, professional judgment, or other legitimate business reasons.
The Customer is responsible for ensuring that all customer-supplied parts, fluids, gaskets, seals, hardware, programming requirements, and related materials are correct for the Vehicle before the scheduled appointment.
Carlton The Mechanic LLC does not warrant, guarantee, or assume responsibility for customer-supplied parts, including defects, manufacturing issues, shipping damage, incorrect applications, incomplete kits, compatibility problems, premature failure, or parts that fail to meet manufacturer specifications.
If customer-supplied parts are determined to be incorrect, damaged, defective, incomplete, or otherwise unsuitable for installation, additional labor, diagnostic time, scheduling changes, or replacement parts may be required. Any additional work remains subject to Customer approval before proceeding whenever reasonably practical.
15. PREVIOUS REPAIRS PERFORMED BY OTHERS
Vehicles previously repaired, diagnosed, maintained, modified, or inspected by another repair facility, dealership, mobile mechanic, technician, or individual may require additional inspection, testing, diagnosis, disassembly, verification, or corrective procedures before the reported concern can be accurately identified or repaired.
Carlton The Mechanic LLC is not responsible for the quality, accuracy, workmanship, diagnosis, installation, programming, calibration, adjustment, or repair procedures previously performed by others. Previously installed parts, including new, remanufactured, rebuilt, aftermarket, or OEM components, may be defective, incorrectly installed, incompatible, incomplete, damaged, improperly programmed, or otherwise contribute to the reported concern.
As part of the diagnostic process, Carlton The Mechanic LLC reserves the right to inspect, test, verify, or recommend re-evaluation of previously repaired components before recommending or performing additional repairs. Any deficiencies, failures, or concerns identified with previous repairs will be documented in the Repair Order.
Any additional testing, diagnostic procedures, corrective work, or repairs determined to be necessary as a result of previous repairs performed by others are outside the original scope of work and require separate Customer authorization before they will be performed.
16. PARTS PROVIDED BY CARLTON THE MECHANIC LLC
When Carlton The Mechanic LLC supplies replacement parts, selection is based upon available manufacturer information, supplier catalogs, VIN information, vehicle specifications, and professional judgment at the time the parts are ordered.
Vehicle production changes, aftermarket modifications, undocumented repairs, inaccurate vehicle information, discontinued components, supplier catalog errors, or manufacturer revisions may affect parts compatibility.
If replacement parts require exchange, return, reordering, additional verification, or supplier assistance due to circumstances outside the reasonable control of Carlton The Mechanic LLC, the appointment may be delayed or rescheduled. Reasonable efforts will be made to keep the Customer informed throughout the process.
Unless Carlton The Mechanic LLC expressly provides a separate written warranty, any applicable warranty covering replacement parts is provided solely by the manufacturer or supplier in accordance with that manufacturer's warranty terms.
17. RESTRICTED SERVICES
Carlton The Mechanic LLC will not knowingly perform repairs, modifications, programming, or other Services that are believed to be illegal, unsafe, fraudulent, or intended to interfere with lawful ownership rights.
Examples include, but are not limited to:
- Removing or bypassing finance company or lender-installed tracking devices.
- Disabling repossession or vehicle recovery systems.
- Tampering with factory or aftermarket security systems for unlawful purposes.
- Illegal emissions modifications where prohibited by applicable law.
- Altering odometers or vehicle identification information.
- Any Service reasonably believed to facilitate unlawful activity.
Carlton The Mechanic LLC reserves the right to refuse, discontinue, or terminate any requested Service whenever safety, legality, professional standards, ethical considerations, or sound business judgment require doing so.
18. ASSUMPTION OF RISK
Automotive diagnosis and repair involve inherent risks. Vehicle age, mileage, corrosion, rust, hidden damage, previous repairs, aftermarket modifications, normal wear, and unknown mechanical or electrical conditions may affect diagnostic procedures, repair methods, labor time, parts compatibility, and repair outcomes.
The Customer understands and accepts that additional problems unrelated to the original concern may become apparent during inspection, diagnosis, disassembly, repair, testing, or normal vehicle operation.
Carlton The Mechanic LLC will make reasonable efforts to explain significant newly discovered conditions and obtain Customer approval before performing additional repairs whenever reasonably practical.
19. AUTHORIZATION TO OPERATE THE VEHICLE
The Customer authorizes Carlton The Mechanic LLC to start, move, position, inspect, scan, road test, test drive, and otherwise operate the Vehicle as reasonably necessary to diagnose reported concerns, perform approved Services, verify repairs, confirm proper operation, or ensure safe completion of the Repair Order.
Reasonable vehicle operation performed in connection with approved Services shall not be considered unauthorized use of the Vehicle.
Operational procedures relating to test drives, worksite safety, and mobile service execution are further described in the Service Conditions.
20. INSPECTION, PHOTOGRAPHS & DOCUMENTATION
The Customer authorizes Carlton The Mechanic LLC to create and maintain photographs, videos, diagnostic scan reports, measurements, inspection notes, estimates, invoices, repair orders, service records, and other documentation before, during, and after Services are performed.
This documentation may be used for repair records, customer communication, quality assurance, future service history, manufacturer or supplier warranty administration, insurance matters, legal compliance, employee training, dispute resolution, fraud prevention, and protection of both the Customer and Carlton The Mechanic LLC.
Unless otherwise required by applicable law, repair documentation created by Carlton The Mechanic LLC remains the property of Carlton The Mechanic LLC.
The collection, storage, protection, retention, and disclosure of customer information, photographs, diagnostic records, and other service documentation are governed by our Privacy Policy.
21. SERVICE CONDITIONS
Operational procedures, customer preparation requirements, worksite expectations, scheduling procedures, weather limitations, mobile service requirements, safety practices, and other operational matters are governed by the Service Conditions.
The Service Conditions are intended to complement these Terms of Service by explaining how Services are performed in a mobile environment. If a conflict exists between the Service Conditions and these Terms of Service, these Terms shall control unless otherwise required by applicable law.
22. INTELLECTUAL PROPERTY
All content created, published, or provided by Carlton The Mechanic LLC, including but not limited to logos, trademarks, branding, website content, text, graphics, photographs, videos, repair reports, diagnostic documentation, inspection reports, estimates, invoices, repair orders, software, and other original materials, is the exclusive property of Carlton The Mechanic LLC unless otherwise stated.
No material may be copied, reproduced, modified, distributed, republished, transmitted, displayed, sold, licensed, or otherwise used without prior written permission from Carlton The Mechanic LLC except as permitted by applicable law.
23. WORKMANSHIP & NO WARRANTY
Carlton The Mechanic LLC performs Services using professional care, commercially reasonable workmanship, and generally accepted automotive repair practices based upon the information reasonably available at the time Services are performed.
Automotive vehicles contain thousands of interconnected mechanical, electrical, hydraulic, electronic, and computerized components that naturally wear over time. Repairing one component does not guarantee the condition, reliability, performance, or future operation of any other component or system.
Unless Carlton The Mechanic LLC expressly provides a separate written warranty signed by an authorized representative, all Services are provided AS IS and AS AVAILABLE to the maximum extent permitted by applicable law.
Except where prohibited by law or expressly stated in a separate written agreement, Carlton The Mechanic LLC does not warrant or guarantee:
- That every existing or intermittent concern has been identified.
- That future mechanical or electrical failures will not occur.
- That repaired components will not experience future wear or failure.
- That emissions testing, inspections, or regulatory requirements will be passed.
- That manufacturer recalls, software updates, or design revisions have been completed.
- That customer-supplied parts will perform properly or remain free from defects.
Any warranty applicable to replacement parts supplied by Carlton The Mechanic LLC is provided solely by the manufacturer or supplier under its own warranty policies unless Carlton The Mechanic LLC expressly provides a separate written warranty.
To the fullest extent permitted by applicable law, Carlton The Mechanic LLC disclaims all express, implied, and statutory warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, except where such disclaimers are prohibited by law.
24. COMPLETED SERVICE ACCEPTANCE
Customers are encouraged to inspect completed Services as soon as reasonably practical following completion of the appointment.
Questions or concerns regarding completed Services should be communicated to Carlton The Mechanic LLC promptly so the matter may be reviewed in good faith. Prompt communication often allows concerns to be addressed more efficiently and accurately.
Completion of an approved Repair Order confirms only that the approved scope of work has been performed. It does not constitute confirmation that every existing vehicle concern has been corrected, identified, or eliminated unless specifically stated in writing.
Recommendations for future maintenance, additional repairs, or observed vehicle conditions are provided to assist Customers in planning future vehicle care and are not included within the completed Repair Order unless separately approved.
25. NON-PAYMENT
The Customer remains financially responsible for all authorized diagnostic Services, labor, travel charges, approved replacement parts, applicable taxes, processing fees, and any other earned charges associated with the requested Services.
Carlton The Mechanic LLC reserves the right to suspend future Services, decline future appointment requests, pursue lawful collection remedies, or otherwise enforce its payment rights following declined payments, returned payments, unpaid invoices, chargebacks, or other outstanding balances.
Failure or refusal to pay for authorized Services does not invalidate the Customer's financial obligations under these Terms of Service.
26. CHARGEBACK POLICY
The Customer agrees to contact Carlton The Mechanic LLC before initiating a chargeback, payment dispute, bank reversal, or other payment investigation relating to authorized Services.
Most billing questions and service concerns can be resolved through direct communication. Carlton The Mechanic LLC will make reasonable efforts to review invoices, Repair Orders, diagnostic documentation, photographs, payment records, and other relevant information before a formal payment dispute becomes necessary.
Initiating a chargeback or payment reversal for Services that were properly authorized and performed may result in suspension of future Services, collection efforts, recovery of unpaid balances, administrative costs, and any other remedies available under applicable law.
27. COLLECTION COSTS
To the fullest extent permitted by applicable law, the Customer agrees to reimburse Carlton The Mechanic LLC for reasonable costs incurred while collecting unpaid balances arising from this Agreement.
Recoverable costs may include, where permitted by law, collection agency fees, filing fees, court costs, reasonable attorney's fees, allowable interest, and other reasonable expenses directly related to enforcing payment obligations.
28. ELECTRONIC COMMUNICATIONS
By communicating electronically with Carlton The Mechanic LLC, the Customer consents to receive estimates, invoices, Repair Orders, appointment confirmations, approvals, receipts, diagnostic findings, repair recommendations, service updates, scheduling information, payment notifications, and other business communications electronically.
Electronic records, including emails, SMS messages, online scheduling records, Website submissions, electronic signatures, digital approvals, and payment confirmations shall have the same legal effect as written communications where permitted by applicable law.
Customers are responsible for providing current contact information and promptly notifying Carlton The Mechanic LLC of any changes to their email address or telephone number that may affect business communications.
29. SMS TEXT MESSAGING
By providing a mobile telephone number, the Customer consents to receive service-related SMS text messages from Carlton The Mechanic LLC.
These communications may include appointment confirmations, scheduling updates, estimated arrival notifications, repair recommendations, diagnostic findings, repair status updates, invoices, payment confirmations, receipts, follow-up communications, and other messages directly related to requested Services.
Message and data rates may apply according to the Customer's wireless service provider.
Customers may request to opt out of non-essential text messages by notifying Carlton The Mechanic LLC. Opting out of service-related communications may limit the ability to receive important information regarding scheduled appointments or authorized Services.
30. INDEMNIFICATION
To the fullest extent permitted by applicable law, the Customer agrees to defend, indemnify, and hold harmless Carlton The Mechanic LLC, its owner, employees, contractors, representatives, successors, and assigns from claims, damages, liabilities, losses, judgments, expenses, and reasonable costs arising from or related to:
- The Customer's breach of these Terms of Service.
- False, incomplete, or inaccurate information provided by the Customer.
- Unauthorized repair requests or misrepresentation of authority.
- The Customer's misuse of Services.
- Customer-supplied parts, materials, or equipment.
- Violations of applicable law by the Customer.
- Claims arising from conditions outside the reasonable control of Carlton The Mechanic LLC.
Nothing in this Section shall be interpreted to require indemnification where prohibited by applicable law.
31. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, the total liability of Carlton The Mechanic LLC arising out of or relating to any Service, appointment, Repair Order, estimate, invoice, diagnostic procedure, Website use, or other transaction shall not exceed the total amount actually paid by the Customer for the specific Service giving rise to the claim.
To the maximum extent permitted by law, Carlton The Mechanic LLC shall not be liable for indirect, incidental, consequential, special, exemplary, punitive, or similar damages, including but not limited to:
- Loss of vehicle use.
- Rental vehicle expenses.
- Towing charges.
- Storage fees.
- Lost income or wages.
- Lost profits or business opportunities.
- Loss of business reputation.
- Diminished vehicle value.
- Loss of data.
- Any damages arising from vehicle downtime.
Nothing contained within these Terms of Service is intended to exclude or limit liability where such limitation is prohibited by applicable law.
32. TERMINATION OF SERVICES
Carlton The Mechanic LLC reserves the right to refuse, postpone, suspend, discontinue, or terminate Services whenever reasonably necessary to protect the safety of any person, comply with applicable law, prevent fraud, respond to abusive or threatening conduct, address non-payment, or when requested Services cannot be safely or professionally completed.
If Services are terminated after authorized work has begun, the Customer remains responsible for all earned diagnostic charges, labor, travel, approved replacement parts, and other applicable charges incurred before termination.
33. CORRECTIONS
Carlton The Mechanic LLC reserves the right to correct typographical, clerical, pricing, technical, Website, catalog, or administrative errors at any time.
If a correction materially affects the approved scope of work, estimated pricing, or Services requested, reasonable efforts will be made to obtain Customer approval before continuing whenever reasonably practical.
34. ENTIRE AGREEMENT
These Terms of Service, together with the Service Conditions, the Privacy Policy, approved estimates, invoices, Repair Orders, documented approvals, electronic communications, and other written agreements relating to the requested Services constitute the complete and exclusive agreement between Carlton The Mechanic LLC and the Customer concerning the subject matter addressed herein.
These documents are intended to complement one another. Each document governs its own subject matter while collectively forming a unified agreement between Carlton The Mechanic LLC and the Customer.
35. SEVERABILITY
If any provision of these Terms of Service is determined by a court or tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by applicable law.
36. GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Oklahoma, without regard to its conflict of law principles.
37. DISPUTE RESOLUTION
The parties agree to first make a good-faith effort to resolve any dispute, claim, or controversy arising out of or relating to these Terms of Service through direct communication.
If a dispute cannot be resolved informally, it shall be resolved through binding arbitration in the State of Oklahoma unless another dispute resolution procedure is required by applicable law or both parties agree in writing to an alternative method of resolution.
Each party shall remain responsible for its own attorney's fees and costs unless otherwise awarded by the arbitrator or otherwise required by applicable law.
38. CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to:
Carlton The Mechanic LLC
Website:
CarltonTheMechanic.com
Email:
legal@carltonthemechanic.com
By scheduling an appointment, requesting Services, authorizing repairs, submitting information through CarltonTheMechanic.com, making payment, or otherwise using our Website or Services, the Customer acknowledges that they have read, understood, and agree to be legally bound by these Terms of Service together with the Service Conditions and Privacy Policy.
