Terms of Service
Updated: June 11th, 2026

By accessing or using services from Carlton The Mechanic LLC (“Company”), you agree to be bound by these Terms of Service in full. These Terms operate alongside our Service Conditions, which are incorporated by reference into this agreement.

1. DEFINITIONS

“Company” means Carlton The Mechanic LLC.
“Customer” means any individual or entity requesting services.
“Services” means mobile automotive diagnostics, repair, and maintenance.
“Vehicle” means any vehicle presented for service.
“Agreement” means these Terms, Service Conditions, invoices, estimates, and communications.

2. SERVICES

The Company provides mobile automotive repair and diagnostic services performed at the Customer’s location or another agreed-upon site. The Company reserves the right to determine whether a service can be safely and effectively performed on-site.

Services may be limited due to environmental conditions, safety concerns, vehicle condition, or equipment limitations inherent to mobile repair work.

3. PRICING STRUCTURE

The Company operates under the following pricing models:

• Flat-Rate Service: Includes both parts and labor unless otherwise specified.
• Labor-Only Service: Customer supplies parts and pays for labor only.

All pricing is based on initial inspection. If additional issues are discovered during service, the Customer must approve additional costs before work continues.

4. PAYMENT TERMS

Payment is required in full at the time of booking or prior to dispatch unless otherwise agreed in writing. No service is reserved, approved, or guaranteed until payment is received.

A 5% processing fee is applied to all transactions regardless of payment method and is non-refundable under any circumstance.

5. SERVICE AUTHORIZATION

By approving estimates, invoices, SMS messages, emails, or verbal confirmations that are later documented, the Customer authorizes the Company to begin work. All forms of digital or written approval are legally binding.

6. APPOINTMENTS

All appointment times are estimated only and are not guaranteed arrival times. Delays may occur due to traffic, weather, prior job complexity, parts availability, or other field conditions.

The Company is not liable for delays and such delays do not constitute grounds for refunds or cancellations once service is booked or dispatched.

7. CANCELLATION & REFUND POLICY

Cancellations must be made prior to dispatch or commencement of service. Once service begins, or once the mechanic has departed for the location, all payments become non-refundable.

Refunds may only be issued if:

• No service has begun or been approved
• The Company is unable to perform the service due to its own limitations or safety concerns

Non-refundable items include:

• Diagnostic fees
• Dispatch, travel, and call-out fees
• Any labor already performed
• Processing fees (5%)

8. VEHICLE OWNERSHIP & AUTHORIZATION

The Customer represents and warrants that they are the legal owner of the vehicle or have full legal authority from the owner to authorize all services performed.

The Customer assumes full responsibility for any disputes arising from lack of authorization.

9. RESTRICTED SERVICES & LEGAL COMPLIANCE

The Company will not perform or assist with any service that interferes with lawful ownership, financing agreements, or installed security systems.

• GPS tracking device (“black box”) removal or bypass
• Finance-installed immobilizer disabling or tampering
• Any action intended to prevent repossession or tracking
• Any unlawful modification or activity

The Company reserves the right to refuse service at its sole discretion.

10. DIAGNOSTIC LIMITATIONS

Some issues may not be identifiable without disassembly, advanced testing, or operational load conditions.

11. CUSTOMER-SUPPLIED PARTS

The Company provides no warranty on customer-supplied parts and is not responsible for part failure, compatibility, or quality.

12. ASSUMPTION OF RISK

The Customer acknowledges that automotive repair involves inherent risk, including the possibility of additional issues being discovered during service.

13. AUTHORIZATION TO OPERATE VEHICLE

The Customer authorizes the Company to start, move, test drive, and operate the vehicle as reasonably necessary to perform services.

14. SERVICE CONDITIONS ACKNOWLEDGMENT

The Customer acknowledges that all services are subject to the Company’s Service Conditions.

15. INTELLECTUAL PROPERTY

All content, branding, logos, text, reviews, pictures, videos, and materials are the property of Carlton The Mechanic LLC and may not be copied, reproduced, or reused without written permission.

16. USER CONSENT

By booking services, the Customer provides informed consent for all approved work and acknowledges that approval constitutes authorization to proceed.

17. TERMINATION

The Company may refuse, suspend, or terminate services at any time at its discretion. If termination occurs after work has begun, the Customer remains responsible for all completed labor and materials.

18. CORRECTIONS

The Company reserves the right to correct errors, omissions, or inaccuracies in estimates, invoices, or communications at any time. If corrections affect pricing or scope, Customer approval will be required before continuation.

19. LIMITATION OF LIABILITY

Liability is strictly limited to the total amount paid for services rendered. The Company is not liable for indirect, incidental, or consequential damages.

20. NO GUARANTEE

No guarantees are made regarding repair outcomes, long-term vehicle performance, or failure recurrence.

21. INSPECTION & ACCEPTANCE

All services are deemed accepted unless reported within 24 hours of completion.

22. CHARGEBACK POLICY

The Customer agrees not to initiate chargebacks for authorized services and must resolve disputes through the agreed legal process.

23. COLLECTION COSTS

In the event of non-payment or dispute, the Customer agrees to be responsible for all collection costs, legal fees, and enforcement expenses.

24. ARBITRATION AGREEMENT

All disputes shall be resolved through binding arbitration in the State of Oklahoma. The Customer waives the right to jury trials and class action participation.

25. ELECTRONIC COMMUNICATIONS

SMS messages, emails, digital approvals, and electronic signatures are legally binding.

26. INDEMNIFICATION

The Customer agrees to indemnify and hold harmless Carlton The Mechanic LLC from all claims arising from use of services.

27. ENTIRE AGREEMENT

This document, Service Conditions, invoices, repair orders, estimates, and communications represent the entire agreement between parties.

28. GOVERNING LAW

These Terms are governed by the laws of the State of Oklahoma.

29. CONTACT

Email: legal@carltonthemechanic.com